We've compiled a list of some Frequently Asked Questions below. If you can't find the question/answer you are looking for on this page, select Search - we'll search the entire site for you. If you'd like to ask your own question, click Ask A Question and we'll get back to you with an answer.
Q: What is a "management company," what do they do, and how do I reach them?
A: A management company is contracted by the Board of Directors to provide such services as: Collection of assessments, supervision of subcontractors, obtaining bids for subcontracted services, providing financial statements and collection reports, as well as a general clearing house for problem solving, communications with homeowners and the Board of Directors and to serve in an advisor capacity. The management company reports directly to the Board and all decisions are made by a majority vote of the Board of Directors. The management company may be reached online through the Management Office page on this website or by phone from the numbers listed on the Contact Us page on this site.
Q: What is a homeowner's association?
A: It is a non-profit corporation registered with the State and managed by a duly elected Board of Directors. Its purpose is to maintain all common areas and to govern the community in accordance with the provision of the legal documents: CC&Rs, Bylaws, and Articles of Incorporation. The governing legal documents for the association may be viewed online within the Resource Center page of this site. The corporation is financially supported by all members of the homeowners association. Membership is both automatic and mandatory.
Q: What are the CC&Rs?
A: The Covenants, Conditions and Restrictions (CC&Rs) are the governing legal documents that set up the guidelines for the operation of the planned community as a non-profit corporation. The CC&Rs were recorded by the County recorder's office of the County in which the property is located and are included in the title to your property. Failure to abide by the CC&Rs may result in a fine to a homeowner by the Association. The governing legal documents for the association may be viewed online within the Resource Center page of this site.
Q: What are the Bylaws?
A: The Bylaws are the guidelines for the operation of the non-profit corporation. The Bylaws define the duties of the various offices of the Board of Directors, the terms of the Directors, the membership's voting rights, required meetings and notices of meetings, and the principal office of the Association, as well as other specific items that are necessary to run the Association as a business. The Bylaws for the association may be viewed online within the Resource Center page of this site.
Q: What is the Board of Directors?
A: The Homeowner's Association again is a corporation and therefore a governing body that is required to oversee its business. The Board of Directors is elected by the homeowners, or as otherwise specified in the bylaws. The limitations and restrictions of the powers of the Board of Directors is outlined in the Association governing documents found within the Resource Center page of this site.
Q: Are there any other rules?
A: Most associations have developed Rules and Regulations as provided for in the CC&Rs and adopted by the Board of Directors. Rules are established to provide direction to the homeowners for common courtesies with regard to parking, vehicles, pets and pool use hours, etc. In addition, your Association will adopt Architectural Guidelines with procedures for submitting requests to make exterior changes to your home. Such changes may include patio covers, decks, landscaping, exterior color changes or extensive interior changes and additions. These rules and guidelines are set up to maintain the aesthetic value and integrity of the community on behalf of all owners, and hopefully protect the market value of your investment as well. Violations of these rules may result in action by the Board of Directors and a fine. In addition, if you proceed with an exterior improvement or change, without written approval of the Board of Directors, or Architectural Committee, as applicable, you will be required to remove or correct the alteration and/or be fined for the violation. For more information about this topic visit the Resource Center page of this site.
Q: If I am having a problem with a neighbor for a violation of the Policies and Guidelines, what can I do?
A: If residents cannot resolve a situation between themselves, then turn to your Association. Should you have a situation that does not appear to be resolved through neighborly means, and you are willing to actively participate in the enforcement provided by the Policies and Guidelines. If the situation is deemed in violation of the Policies and Guidelines, the Board of Directors will institute the enforcement policy. Your continued assistance may be required.
Q: Are Board Meetings open to all residents? If so, where and when are they held?
A: Yes. Notice of the time and place of any regular board meeting will be posted at the clubhouse, or accessed via the community website.
Q: If I want to serve on a committee, how do I find out what committees are active and how I can get involved?
A: The Committees page of this website will inform you of the status of current committees organized and committee contact information. If you are interested in volunteering, please contact the Management Office or visit one of the committee/advisory group meetings to learn more.
Q: What is my assessment?
A:The assessment is the periodic amount due from each homeowner to cover the operating expenses of the common area and provide for reserve funds for replacement of common facilities in future years. Your assessments are due on the first of the month. Statements will be sent for assessments as a reminder of the amount due.
Q: How is the amount of my assessment determined?
A:The Department of Real Estate typically requires an initial budget from the developer for each community that a developer proposes to build. This budget is set upon specific guidelines for utilities, landscaping, administration, etc. Reserve funds are monies set aside for future expenses due to the life expectancy of certain items: lighting, street resurfacing, pool equipment, etc. These amounts are then divided by the number of units built in a given phase of the development. Subsequent budgets are developed by the Board of Directors and adjusted periodically to meet anticipated expenses.
Q: Will my assessment go up?
A:There is no concrete answer to this. Typically the Civil Code provides for annual increases, but not to exceed 20 percent per year without the vote of the membership. The Board of Directors may approve an increased budget, increasing your assessment up to this percentage in order to cover increased costs of operating and maintaining the common area and sufficient reserve funds.
Q: What happens if I don't pay my assessment?
A:The maintenance and management services incurred by the Association are dependent upon timely receipt of the assessments due from each homeowner. Late payments will result in a late charge as assessments are due on the first of the month. In addition, the CC&Rs allows the Association to charge late charges and interest and proceed with a lien on your property, or foreclosure proceeding for nonpayment of assessments.
Q: Where must garbage cans be stored?
A: All trash cans and storage items shall be moved to an area from which they are not visible from the streets, common area or other lots promptly after collection days and shall not be permitted to remain in view for more than a 24-hour period.
Q: Can I lease or rent my home?
A: Yes, an owner is allowed to rent his/her home subject to the CC&Rs and Community Rules, including the following conditions: No owner is permitted to lease their lot for a period of less than 30 days. No owner may lease less than the entire lot. “Renting individual rooms” is not permitted. Owners must notify Management when leasing their property and provide resident information and a copy of the lease. Owners must provide contact information to owners of property adjoining their own.
Q: Can I still have full use of The Club if I rent my home?
A: Owners leasing their home retain their membership in the Association and full the use of all common facilities of the Community. After December 8, 2008 owners were no longer allowed to assign their rights to use of the common facilities to their tenants. Non-resident owners are permitted to use common area facilities (Clubhouse).
Q: Where can I park my vehicles?
A: Garages are solely to be used for the parking and storage of cars. Boats or similar vehicles are permitted within a garage as long as they do not displace resident’s vehicles onto the driveway or street. Garages shall be kept clear so as to permit the parking of the number of vehicles for which the garage was designed. Garages are not to be converted for any type of living or recreational activities. No trailers, boats camper, or other recreational vehicles shall be permitted to remain within the Community unless placed and maintained entirely out of view.
Q: Can I have a portable basketball standard on my lot?
A: Portable basketball standards shall be permitted but must be lowered and stored out of sight when not in use. In addition, no basketball standards, hoops or backboards or other fixed sports apparatus shall be permitted to be permanently installed upon any house, garage or other residential building in the Community.
Q: Can my landscaper or pool contractor place a sign on my lot advertising their work?
A: No vendor advertising signs are permitted in the Community.
Q: What do I have to have approved by the Architectural Control Committee?
A: Any alterations, additions or modifications made to the exterior of your lot require prior approval from the Architectural Control Committee before any work begins. This includes landscaping visible from the street or common area, buildings, fence, wall, screen, awning or structure of any kind, exterior painting, shed, spas, pools, etc. An added reminder: the Association’s governing documents require that backyard landscaping must be installed within 120 days from close of escrow. An Architectural Change Request Application may be obtained from management or online from our Resource Center.
Q: My property will have 17 feet on the opposite side of parking driveway. I would like to use this for RV parking. Is this possible?
A: RV's cannot be parked on any lot where they are visible to the street - in other words, they can only be parked in the garage. Please see Section 8.06 of the CC&R's
Q: How do I report CC&R violations? Is there a number I call or a particular person I write to?
A: To report violations of the CC&R's, please call the Association at (916) 925-9200 or by e-mail to
Q: Is "creekside" considered part of "Natomas Park?". It's where the D.R. Horton homes are located and if it isn't is there a way for residents to pay an additonal fee to become a member?
A: Creekside at Natomas is NOT a part of Natomas Park and there is no way for those folks to become a member of the Natomas Park Master Association, not even for a fee.
Q: What if I only have a one car garage? Were should my husband park his car?
A: If all the spaces in your garage are taken by cars, then you may park in the driveway but under no circumstances are residents of Natomas Park permitted to park on the street.
Q: Who can I contact if my question has not been answered here in the FAQ's?
A: Natomas Park Master Association at (916) 925-9200, Email ; or The Club at Natomas Park (916) 928-6833, Email
Q: I would like to know how to go about adding an addition room to my home. This room would be added to the back portion of the dwelling and will not be visible from the front.
This room would be utilized as an addition bedroom.
A: Any improvements (including room additions) must be approved by the Architectural Control Committee prior to the commencement of work. For information on the application process,
please the Community Manager at (916) 925.9200
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